FAQs for our payment methods
CUSTOM ARTWORK PAID FOR UP FRONT
With custom artwork requiring dedicated studio time, we require payment up front for that, the
price of which is agreed via E-mail with your Order Contact before-hand. You can pay via Credit
or Debit card via Telephone on 028 9084 1234 (+44 9084 1234 from outside the UK). Once the Artwork process has finished, you would then complete the transaction by paying the Balance for the Printed part of the job. All jobs are paid for BEFORE production would begin.
WHY DO YOU NOT TAKE ON-LINE PAYMENTS LIKE EVERYONE ELSE?
Simply, we’ve concluded that buying print should not be impersonal and is not like buying a
mass-produced item such as a DVD on Amazon. Buying a custom-printed item is usually quite
bespoke, full of techno-babble that many people have little or no clue about and we’ve found
the majority of our customers prefer the re-assurance of talking to a real person, whether by phone or E-mail, so that their order doesn’t feel like it’s anonymous and they’re just dealing with a computer (many other printing companies make that mistake!). We’re different to the
WILL YOU TREAT MY DETAILS SECURELY?
Yes. Our mandatory, internal policy for all staff is to securely SHRED (cross cut) all personal details, including payment details. We do NOT hold your payment details on any internal or external system. Once the Credit / Debit Card transaction has been processed, it’s immediately destroyed. We have shredders throughout our offices and factory.
WE DON’T KEEP YOUR PAYMENT DETAILS
You will need to phone each time to pay for an order. We realise it’s a hassle for some people
and no doubt we lose a small portion of business, but we find that the majority of our
customers really like the opportunity to speak with us personally and to have that reassurance
of the personal touch in speaking with a real person; plus it’s a chance for us to keep in touch
Our customers have made us the TOP-RATED printing company in lieu.
The amazing 5-star Customer Feedback below has made us the TOP RATED printing company, so that shows we have made the correct decision with “service” over “convenience” being what’s truly important to our customers. The reviews speak for themselves...